Return & Refund Policy

Unworn apparel and accessories – If you are not fully satisfied with your purchase, you may return unworn, unwashed and unaltered items with tags attached within 30 days of delivery for a refund or store credit. Customers are responsible for return shipping costs unless the return is due to our error or a manufacturing defect.

Custom and personalized items – Because custom burgees and embroidered apparel are made to your specifications, these items are non‑refundable and cannot be returned unless they arrive defective or with errors that we caused. We recommend ordering a sample or proof to ensure satisfaction prior to full production. Defects must be reported within 10 days of receipt of products.

Defective or incorrect products – If we send the wrong item or you receive a defective product, please contact us within 7 days of receipt. We will arrange for a replacement or refund and cover return shipping.

Return process – To initiate a return, email us at info@yachtclubmerch.com with your order number and reason for return. We will provide instructions and a return authorization. Unauthorized returns may be refused.

Refunds – Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5 – 10 business days. Depending on your bank or credit card issuer, it may take additional time for the credit to appear.