MEMBER DECK-OUT DAY – FREQUENTLY ASKED QUESTIONS

Can items be returned?

No. All custom apparel orders are final and cannot be returned.

When will I get my apparel?

Apparel will be delivered to the Yacht Club on or about March 19.

Do I have to pay shipping?

No. Shipping to Alameda Yacht Club is included at no additional cost.

When am I charged for my order?

Orders will be charged at the time of purchase

Can I ship to my home?

No. All orders will ship directly to the Yacht Club for member pickup.

Where will my items ship?

All items will ship to the Yacht Club.

What if I miss pick-up day?

Please see Tony Aguirre at AYC for assistance.

Can I customize the decoration or add my name or boat name?

No. The event offers a set decoration only.

Can I order multiple items?

Yes. You may order as many items as you would like during the ordering window.

Can I change my order after it is placed?

No. Custom orders cannot be changed once submitted.

What if my item is defective?

Defective items will be credited or replaced at the manufacturer’s discretion. Any quality issues must be reported within five days of the club delivery date of March 19.  Contact info@yachtclubmerch.com or call 216-386-8910.

I did not attend Member Deck-Out Day. Can I still order?

Yes. Member Deck-Out Day ordering remains open through midnight March 4. See order details to place your order.